Customer Support Associate — Cebu, On-site, Training

Miranda HR; Cebu City; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job Training

Job summary

A staffing company is urgently hiring for an on-site Call Center Representative in Cebu City. This entry-level position requires no prior experience. Candidates must possess at least a high school diploma with strong customer service skills and proficiency in English. Responsibilities include answering customer inquiries, maintaining satisfaction, and assisting with account-related issues. The role requires flexibility for working hours, including evenings and weekends. Opportunities for professional development and employee recognition are included.

Qualifications

• Entry-level position requiring no prior experience (0–2 years).
• Must be willing to work flexible hours, including evenings and weekends.
• Ability to collaborate with team members to enhance service delivery.

Responsibilities

• Answer customer inquiries and provide accurate information about products and services.
• Maintain a high level of customer satisfaction through effective communication.
• Assist in managing account-related issues and provide customer support.
• Document call information and follow up to ensure resolution.

Skills

Proficient in English

Strong customer service skills

Effective problem-solving abilities

Strong work ethic

Excellent organizational skills

Interpersonal skills

Ability to handle multiple tasks

Education

High School Diploma or equivalent

Job description

A staffing company is urgently hiring for an on-site Call Center Representative in Cebu City. This entry-level position requires no prior experience. Candidates must possess at least a high school diploma with strong customer service skills and proficiency in English. Responsibilities include answering customer inquiries, maintaining satisfaction, and assisting with account-related issues. The role requires flexibility for working hours, including evenings and weekends. Opportunities for professional development and employee recognition are included.