Technical Support Specialist — Commission & Benefits

IONOS; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary + bonuses + unc. 1?

Generous paid time off

Healthcare and Life Insurance coverage

Above industry benefits

Monthly and Quarterly Engagements

Work-Life Balance

Training and Development

Job summary

IONOS Philippines is hiring a Technical Support Representative to assist customers with hosting, website and cloud services. You will join a multinational team and engage with clients to troubleshoot issues and drive satisfaction.

The role requires good English communication, basic knowledge of websites and hosting, and willingness to work in shifts. Generous benefits and career development opportunities are offered.

Qualifications

• Minimum 2nd year college or 2-year degree completed.
• 6 months sales or customer service experience is a plus.
• Knowledge of website development, web hosting and Wordpress is advantageous.
• Familiarity with content management systems is helpful.
• Excellent English communication and professional demeanor.

Skills

Sales experience

Customer service

English communication

Troubleshooting

Calm under pressure

Target driven

Willing to work shifts

Education

2nd year college or 2-year degree

Tools

Website development

Webhosting

Wordpress

CMS

Job description

IONOS Philippines is hiring a Technical Support Representative to assist customers with hosting, website and cloud services. You will join a multinational team and engage with clients to troubleshoot issues and drive satisfaction.

The role requires good English communication, basic knowledge of websites and hosting, and willingness to work in shifts. Generous benefits and career development opportunities are offered.