Technical Support Representative

1&1 IONOS SE; Hinoba-an; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Unlimited commissions

Paid time off

Health insurance

Life insurance

Engagement activities

Work-life balance

Training & development

Job summary

IONOS Philippines is seeking a Technical Support Representative to assist customers with web hosting, website development, and Wordpress-related services. You’ll troubleshoot issues and provide friendly, solution‑oriented support to help creators and small businesses succeed online.

The ideal candidate has strong English communication, stays calm under pressure, and is motivated to meet targets while working shifting schedules; the role includes healthcare, insurance, and opportunities for

Qualifications

• At least 2nd year College Level or Graduate of any 2-year course
• At least 6 months sales/customer service experience is an advantage
• Knowledge in Website Development, Webhosting and Wordpress is an advantage
• Content Management System is an advantage
• Basic email knowledge and troubleshooting is an advantage
• Excellent English Communication Skills
• Ability to remain calm and professional in all circumstances
• Highly Motivated and Target Driven
• Willing to work on shifting schedules
• Solutions-oriented

Skills

Troubleshooting

Sales experience

Customer service

English communication

Calm under pressure

Education

2nd year college / 2-year course

Tools

Wordpress

Web hosting

CMS

Website development

Email troubleshooting

Job description

Tasks

We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You’ll feel at home at IONOS.

Who we are

With over 8 million customer contracts,IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees.

Who we’re looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications:

• At least 2nd year College Level or Graduate of any 2-year course

• At least 6 months sales/customer service experience is an advantage

• Knowledge in Website Development, Webhosting and Wordpress is an advantage

• Content Management System is an advantage

• Basic email knowledge and troubleshooting is an advantage

• Excellent English Communication Skills

• Ability to remain calm and professional in all circumstances

• Highly Motivated and Target Driven

• Willing to work on shifting schedules

• Solutions-oriented

Job and Company Highlights

• Competitive salary + bonuses + unlimited commission

• Generous paid time off

• Healthcare and Life Insurance coverage on day 1

• Above industry standard company and statutory benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development