Technical Support Representative

IONOS; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary + bonuses + unc. 1?

Generous paid time off

Healthcare and Life Insurance coverage

Above industry benefits

Monthly and Quarterly Engagements

Work-Life Balance

Training and Development

Job summary

IONOS Philippines is hiring a Technical Support Representative to assist customers with hosting, website and cloud services. You will join a multinational team and engage with clients to troubleshoot issues and drive satisfaction.

The role requires good English communication, basic knowledge of websites and hosting, and willingness to work in shifts. Generous benefits and career development opportunities are offered.

Qualifications

• Minimum 2nd year college or 2-year degree completed.
• 6 months sales or customer service experience is a plus.
• Knowledge of website development, web hosting and Wordpress is advantageous.
• Familiarity with content management systems is helpful.
• Excellent English communication and professional demeanor.

Skills

Sales experience

Customer service

English communication

Troubleshooting

Calm under pressure

Target driven

Willing to work shifts

Education

2nd year college or 2-year degree

Tools

Website development

Webhosting

Wordpress

CMS

Job description

Job Description:

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You'll feel at home at IONOS.

Who we are

With over 8 million customer contracts, IONOS is one of the world's leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees.

Who we're looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications:

• At least 2nd year College Level or Graduate of any 2-year course
• At least 6 months sales/customer service experience is an advantage
• Knowledge in Website Development, Webhosting and Wordpress is an advantage
• Content Management System is an advantage
• Basic email knowledge and troubleshooting is an advantage
• Excellent English Communication Skills
• Ability to remain calm and professional in all circumstances
• Highly Motivated and Target Driven
• Willing to work on shifting schedules
• Solutions-oriented

Job and Company Highlights

• Competitive salary + bonuses + unlimited commission
• Generous paid time off
• Healthcare and Life Insurance coverage on day 1
• Above industry standard company and statutory benefits
• Monthly and Quarterly Engagement Activities
• Work-Life Balance
• Training and Development

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.