Technical Support Specialist - Web Hosting & Networking

1&1 IONOS SE; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

1&1 IONOS SE in Cebu City is seeking a Technical Support Representative who will be the first point of contact for customer inquiries. This role involves solving technical issues and enhancing customer satisfaction through effective communication.

The ideal candidate should understand TCP/IP protocols and web hosting technologies, and be proactive in addressing customer concerns while promoting the company's image.

Qualifications

• Experience in customer support or technical support roles is preferred.
• Ability to effectively communicate and interact with customers.

Responsibilities

• Act as the main contact for customers seeking support.
• Proactively report issues to the supervisor and suggest solutions.
• Participate in coaching and improve customer satisfaction.

Skills

Customer service orientation

Technical problem solving

Understanding of TCP/IP protocols

Knowledge of web hosting software

Job description

1&1 IONOS SE in Cebu City is seeking a Technical Support Representative who will be the first point of contact for customer inquiries. This role involves solving technical issues and enhancing customer satisfaction through effective communication.

The ideal candidate should understand TCP/IP protocols and web hosting technologies, and be proactive in addressing customer concerns while promoting the company's image.