Senior Customer Support Team Lead - Cloud & Growth

Webhosting; Cebu City; On-site; PHP 390,600 - 669,600; Full time

Job summary

IONOS is hiring for a Senior Customer Support role in Cebu City. You will lead a team, model customer-oriented behavior, and act as the point of contact for customer concerns while driving service excellence across departments.

Join a fast-growing global provider of cloud infrastructure and hosting services, committed to an open, friendly culture and ongoing professional development. Ready to contribute and grow with us?

Qualifications

• Strong customer-facing skills and service orientation.
• Experience leading or coordinating a small team.
• Excellent verbal and written communication in English.

Responsibilities

• Manage a team to meet and exceed service goals and KPIs.
• Serve as the escalation point for customer issues and feedback.
• Foster a customer-oriented culture and align with business principles.
• Collaborate with cross-functional teams to resolve issues and improve processes.

Skills

Customer service

Leadership

Communication

Problem solving

Team collaboration

Job description

IONOS is hiring for a Senior Customer Support role in Cebu City. You will lead a team, model customer-oriented behavior, and act as the point of contact for customer concerns while driving service excellence across departments.

Join a fast-growing global provider of cloud infrastructure and hosting services, committed to an open, friendly culture and ongoing professional development. Ready to contribute and grow with us?