Technical Support Specialist – Web Hosting & Networking

IONOS Group; Philippines; On-site; PHP 279,000 - 390,600; Full time

Job summary

IONOS Group in the Philippines is seeking a Technical Support Representative to provide exceptional customer service. Responsibilities include solving technical problems and maximizing customer satisfaction while handling support inquiries via phone and email.

The ideal candidate will possess strong problem-solving skills and a good understanding of web hosting protocols. Join our team to improve customer experiences and collaborate with various departments within the company.

Qualifications

• Proven ability to handle customer inquiries and technical issues.
• Understanding of web hosting and server management.
• Strong communication skills in English.

Responsibilities

• Serve as the main point of contact for customer support.
• Report on performance and customer issues to the supervisor.
• Recommend solutions to resolve customer concerns.
• Attend coaching and participate in team activities.
• Improve customer satisfaction through continuous effort.

Skills

Customer service orientation

Problem-solving skills

Understanding of TCP/IP protocols

Familiarity with web hosting software (IIS, Apache)

Job description

IONOS Group in the Philippines is seeking a Technical Support Representative to provide exceptional customer service. Responsibilities include solving technical problems and maximizing customer satisfaction while handling support inquiries via phone and email.

The ideal candidate will possess strong problem-solving skills and a good understanding of web hosting protocols. Join our team to improve customer experiences and collaborate with various departments within the company.