Technical Support Representative

IONOS EN; Cebu City; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Competitive salary from day one

Bonuses and unlimited commissions

Generous paid time off

Healthcare and life insurance from day

Training and development

Engagement activities

Job summary

IONOS Philippines, part of the leading European cloud and hosting provider, is recruiting a Technical Support Representative. You will assist customers with website hosting, WordPress and related services, while balancing troubleshooting and sales-focused guidance to help businesses grow online.

Join a multinational team in Cebu with a friendly culture, competitive pay, generous benefits from day one, and opportunities for training and development.

Qualifications

• At least 2nd year College Level or Graduate of any 2-year course.
• At least 6 months sales/customer service experience is an advantage.
• Knowledge in Website Development, Webhosting and Wordpress is an advantage.
• Content Management System is an advantage.
• Basic email knowledge and troubleshooting is an advantage.
• Ability to remain calm and professional in all circumstances.

Skills

Customer service

Sales experience

Troubleshooting

WordPress

Web hosting

Email knowledge

Education

College level/2-year course

Tools

WordPress

Web hosting platforms

CMS

Job description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You’ll feel at home at IONOS.

Who we are

With over 8 million customer contracts,IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees.

Who we’re looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications:

At least 2nd year College Level or Graduate of any 2-year course

At least 6 months sales/customer service experience is an advantage

Knowledge in Website Development, Webhosting and Wordpress is an advantage

Content Management System is an advantage

Basic email knowledge and troubleshooting is an advantage

Ability to remain calm and professional in all circumstances

Highly Motivated and Target Driven

Willing to work on shifting schedules

Solutions-oriented

Job and Company Highlights

Competitive salary + bonuses + unlimited commission

Generous paid time off

Healthcare and Life Insurance coverage on day 1

Above industry standard company and statutory benefits

Monthly and Quarterly Engagement Activities

Work-Life Balance

Training and Development

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of,for example, gender, nationality, ethnicorsocial origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.