Technical Support Specialist | Troubleshoot, Help & Revenue

IONOS EN; Cebu City; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Competitive salary from day one

Bonuses and unlimited commissions

Generous paid time off

Healthcare and life insurance from day

Training and development

Engagement activities

Job summary

IONOS Philippines, part of the leading European cloud and hosting provider, is recruiting a Technical Support Representative. You will assist customers with website hosting, WordPress and related services, while balancing troubleshooting and sales-focused guidance to help businesses grow online.

Join a multinational team in Cebu with a friendly culture, competitive pay, generous benefits from day one, and opportunities for training and development.

Qualifications

• At least 2nd year College Level or Graduate of any 2-year course.
• At least 6 months sales/customer service experience is an advantage.
• Knowledge in Website Development, Webhosting and Wordpress is an advantage.
• Content Management System is an advantage.
• Basic email knowledge and troubleshooting is an advantage.
• Ability to remain calm and professional in all circumstances.

Skills

Customer service

Sales experience

Troubleshooting

WordPress

Web hosting

Email knowledge

Education

College level/2-year course

Tools

WordPress

Web hosting platforms

CMS

Job description

IONOS Philippines, part of the leading European cloud and hosting provider, is recruiting a Technical Support Representative. You will assist customers with website hosting, WordPress and related services, while balancing troubleshooting and sales-focused guidance to help businesses grow online.

Join a multinational team in Cebu with a friendly culture, competitive pay, generous benefits from day one, and opportunities for training and development.