Technical Support Representatives

Dynamic Talent Solutions; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Cebu City is seeking a Technical Support Representative to assist customers with technical issues via phone and email. The role involves troubleshooting problems, providing clear solutions, and documenting interactions. Candidates with strong communication skills and a background in customer service are preferred. This position offers a chance to deliver exceptional support in a dynamic environment.

Qualifications

• Excellent communication skills in English.
• Strong problem-solving abilities.
• Experience in customer service or technical support is a plus.

Responsibilities

• Answer customer phone calls and respond promptly to emails regarding technical issues.
• Troubleshoot, diagnose, and resolve product or service-related problems.
• Provide clear instructions and step-by-step solutions to customers.
• Document customer interactions, issues, and resolutions accurately.

Job description

Overview

Technical Support Representative will be responsible for taking customer phone calls and responding to customer emails.

This position will entail solving technical problems and providing the best possible customer service at the same time.

Responsibilities

• Answer customer phone calls and respond promptly to emails regarding technical issues.
• Troubleshoot, diagnose, and resolve product or service-related problems.
• Provide clear instructions and step-by-step solutions to customers.
• Escalate complex issues to higher-level support or relevant departments when necessary.
• Document customer interactions, issues, and resolutions accurately in the support system.
• Follow up with customers to ensure their technical issues are fully resolved.
• Maintain up-to-date knowledge of company products, services, and troubleshooting procedures.
• Deliver excellent customer service while adhering to company policies and service standards.