Technical Support Representative

Recruitify_HR; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

Recruitify_HR is seeking a responsive technical support specialist to handle inbound customer inquiries about our technical products and services. You will troubleshoot internet, mobile, software, hardware, and connectivity issues, guiding customers through step-by-step procedures to achieve a resolution.

You will document interactions in company systems, escalate advanced issues to higher-level teams when needed, and strive to meet quality, productivity, and customer-satisfaction targets while

Qualifications

• Experience in technical product support and troubleshooting.

Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.

Job description

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.