Technical Support Representative (TSR) | Competitive Salary

GAINSTRONG TALENT SOLUTIONS CORP.; Pasig; On-site; PHP 246,000 - 357,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking Technical Support Representatives to grow your career in tech and customer service, onsite in the Philippines. This role offers opportunities to develop troubleshooting and communication skills while working with a dedicated team.

You will diagnose and resolve technical issues, document resolutions, and strive to meet quality and customer satisfaction targets in a dynamic BPO environment.

Qualifications

• Completed at least 2 years of college with no back subjects or an Associate Degree graduate.
• 1 to 3 years of BPO/Contact Center experience.
• Strong verbal and written communication skills.
• Analytical and problem-solving abilities.
• Willing to work onsite and accommodate shifting schedules including weekends and holidays.
• Comfortable using computers and troubleshooting technical concerns.

Responsibilities

• Provide technical support and troubleshooting to customers.
• Diagnose and resolve issues from basic to complex.
• Guide customers through step-by-step troubleshooting procedures.
• Assist with account, device, connectivity, software, or service-related concerns.
• Document customer interactions and technical resolutions accurately.
• Escalate unresolved or complex issues to the appropriate technical team.
• Provide excellent customer service throughout the support process.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and technical support guidelines.

Skills

Technical troubleshooting

Customer service

Communication skills

Analytical thinking

Problem solving

Computer literacy

Shift work

On-site work

Education

Two years of college / Associate degree

Job description

About the role

We are looking for Technical Support Representatives (TSR) to join our team. This is an opportunity to grow your career in the tech and customer service industry.

Key responsibilities

• Provide technical support and troubleshooting assistance to customers.
• Diagnose and resolve basic to complex technical issues.
• Guide customers through step-by-step troubleshooting procedures.
• Assist with account, device, connectivity, software, or service-related concerns.
• Document customer interactions and technical resolutions accurately.
• Escalate unresolved or complex issues to the appropriate technical team.
• Provide excellent customer service throughout the support process.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and technical support guidelines.

About you

• Completed at least 2 years of college with no back subjects or Associate Degree graduate.
• More than 1 year to 3 years of BPO/Contact Center experience.
• Technical support experience is an advantage.
• Strong verbal and written communication skills.
• Good analytical and problem-solving abilities.
• Comfortable working with computers and troubleshooting technical concerns.
• Willing to work on shifting schedules, including weekends and holidays.
• Willing to work onsite.