Technical Support Representative

TalentBuzz Recruitment Agency; Pasig; On-site; PHP 212,040 - 245,520; Full time

Benefits offered by this job

PHP 19,000 Basic salary

PHP 3,000 Allowance

Night Differential: 10%

Performance-based incentives

Job summary

A recruitment agency is looking for a Technical Support Representative (TSR) in the Philippines. The role involves providing first-line technical support to customers via various channels, troubleshooting technical issues, and collaborating with the technical team on complex matters. Candidates should have a high school diploma and at least 6 months of BPO experience. A strong command of English and excellent communication skills are essential. Offering competitive salary with incentives for performance and opportunities for career growth.

Qualifications

• At least 6 months BPO experience.
• Ability to work autonomously and as part of a team.
• Comfortable working in a fast-paced environment.

Responsibilities

• Provide first-line technical support to customers via phone, email, and chat.
• Handle warranty concerns and general technical inquiries.
• Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.

Skills

Proficiency in English language

Strong communication skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Role: Technical Support Representative (TSR)

Description

• Provide first-line technical support to customers via phone, email, and chat.
• Answer inbound calls from customers regarding consumer electronics.
• Provide troubleshooting and technical support for sound systems.
• Handle warranty concerns and general technical inquiries.
• Identify and escalation priority issues to next-level support when needed.
• Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
• Document customer interactions and issues in the support ticketing system.
• Collaborate with the technical team to elevate complex issues when necessary.
• Assist in creating and maintaining technical documentation and FAQs for end-users.
• Possible weekend and split schedules.

Additional Details: Career growth and career ladder opportunities

Requirements

• Educational Qualifications: High school diploma or equivalent
• Experience Level: At least 6 months BPO experience
• Skills and Competencies: Proficiency in English language
• Qualities and Traits: Strong communication and interpersonal skills
• Responsibilities and Duties: Ability to work autonomously and as part of a team
• Working Conditions: Must be comfortable working in a fast-paced environment

Benefits

• PHP 19,000 Basic + PHP 3,000 Allowance upon hire
• Night Differential: 10%
• Incentives: Performance-based (average PHP 5,000)