Customer Service Representative

RSD Human Resource Management Consultancy; Davao del Sur; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary package

HMO and benefits on Day 1

Paid training

Career growth opportunities

Supportive work environment

Job summary

A recruitment consultancy in the Philippines is looking for a Technical Support Representative to provide excellent technical assistance. You will handle inbound calls, diagnose issues, and guide customers through solutions. The ideal candidate should have good communication skills and a basic knowledge of technical systems, with or without prior BPO experience. This role offers a competitive salary, HMO benefits from Day 1, and career growth opportunities in a supportive work environment.

Qualifications

• Basic knowledge of computers, mobile devices, or technical systems.
• With or without BPO experience (experience is an advantage).
• Willing to work onsite and on shifting schedules.
• Good communication skills in English.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle inbound calls, chats, or emails regarding technical issues.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity problems.
• Accurately document customer interactions and resolutions.
• Escalate complex issues to higher-level support when needed.
• Accurately document customer interactions and resolutions.
• Meet quality, productivity, and customer satisfaction standards.
• Maintain up-to-date knowledge of products, tools, and systems.

Skills

Problem-solving skills

Customer-focused mindset

Good communication skills in English

Ability to explain technical concepts clearly

Team player

Team player

Education

High School Graduate or College Level/Graduate

Job description

Technical Support Representative (TSR)

We are looking for a Technical Support Representative who will provide excellent technical assistance to customers by troubleshooting hardware, software, and network-related concerns. The ideal candidate is patient, detail-oriented, and committed to delivering outstanding customer service.

Key Responsibilities

• Handle inbound calls, chats, or emails regarding technical issues
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity problems
• Guide customers through step-by-step technical solutions
• Escalate complex issues to higher-level support when needed
• Accurately document customer interactions and resolutions
• Meet quality, productivity, and customer satisfaction standards
• Maintain up-to-date knowledge of products, tools, and systems

Qualifications

• High School Graduate or College Level/Graduate
• With or without BPO experience (experience is an advantage)
• Basic knowledge of computers, mobile devices, or technical systems
• Good communication skills in English
• Willing to work onsite and on shifting schedules

Skills & Competencies

• Strong problem-solving and analytical skills
• Customer-focused mindset
• Ability to explain technical concepts clearly and simply
• Patience and professionalism under pressure
• Team player with a positive attitude

What We Offer

• Competitive salary package
• HMO and benefits on Day 1
• Paid training and career growth opportunities
• Supportive and friendly work environment