Technical Support Representative (TSR) - AU/NZ Account

HRTX; Taguig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A customer service firm is seeking a Technical Support Representative to assist Australian and New Zealand customers with equipment-related inquiries. The representative will handle inbound calls, troubleshoot issues, and collaborate closely with the Australian team to provide exceptional service. Ideal candidates have extensive experience in customer service and technical support, strong communication skills, and familiarity with CRM tools. This role aims to achieve fast resolutions and high customer satisfaction.

Qualifications

• 12 years of customer service or technical support experience.
• At least 3 years of BPO experience.
• Experience resolving issues over the phone.

Responsibilities

• Support Australian and New Zealand customers with equipment-related enquiries.
• Handle inbound calls and emails regarding equipment issues.
• Troubleshoot equipment problems aiming for first-call resolution.

Skills

Customer service

Technical support

Strong communication skills

Multitasking

Proactive mindset

Tools

CRM tools

Job description

Technical Support Representative (TSR) - AU/NZ Account

About the job

About the Role

In this role, youll support our Australian and New Zealand customers with equipment-related enquiries, including repairs, service requests, movements, and escalations. Youll also assist consumers who use our vending machines by troubleshooting and resolving issues over the phone. Working closely with our Equipment Services team in Australia, your primary goal is to deliver fast, accurate support and exceptional customer service.

• Handle inbound calls and emails from customers regarding equipment issues and requests.
• Troubleshoot equipment problems and aim for first-call resolution wherever possible.
• Log and esc…
• Assist vending machine consumers with technical or product-related concerns.
• Collaborate with the Australian team to ensure seamless, high-quality service delivery.

Qualifications:

• 12 years of customer service, helpdesk, or technical support experience.
• At least 3 years of total BPO experience.
• Strong communication skills and ability to resolve issues over the phone.
• Ability to multitask and manage high volumes of interactions with accuracy.
• A proactive and customer-focused mindset.
• Comfortable using service management or CRM tools for logging and tracking tasks.
• Prior experience working with Australian/New Zealand customers or cross-regional teams.