Technical Support Representative/ Japanese Bilingual

RSD Human Resource Management Consultancy; Taguig; On-site; PHP 334,800 - 446,400; Full time

Job summary

A human resource consultancy is seeking a Japanese Bilingual Technical Support Representative to provide first-level technical assistance to Japanese-speaking customers. Responsibilities include troubleshooting issues via phone, email, or chat, and ensuring high customer satisfaction. Ideal candidates should have solid communication skills, relevant technical support experience, and fluency in both Japanese and English. This role offers a dynamic environment with shifting schedules, focusing on delivering excellent customer experiences.

Qualifications

• Fluent in both spoken and written Japanese and English is required.
• Must have at least 1 year of Technical Support Representative or IT Helpdesk experience.
• Good communication and customer service skills are essential.

Responsibilities

• Provide technical support to Japanese-speaking customers via phone, email, or chat.
• Diagnose and resolve hardware, software, network, or application issues.
• Accurately document customer interactions, issues, and resolutions.

Skills

Fluent in Japanese

Fluent in English

Good communication skills

Customer service skills

Education

At least 2nd year college completed

Job description

Job Summary

The Japanese Bilingual Technical Support Representative provides first-level technical assistance to Japanese-speaking customers. This role handles troubleshooting, issue resolution, and customer guidance via phone, email, or chat while delivering excellent customer experience.

Key Responsibilities

• Provide technical support to Japanese-speaking customers via phone, email, or chat
• Diagnose and resolve hardware, software, network, or application issues
• Accurately document customer interactions, issues, and resolutions in the system
• Escalate complex or unresolved issues to higher-level support teams when needed
• Follow standard operating procedures and service level agreements (SLAs)
• Ensure high customer satisfaction by providing clear, professional, and timely support
• Stay updated on product knowledge, system updates, and technical processes

Qualifications:

• At least 2nd year college completed with no back subject or college graduate
• Fluent in Japanese & English (spoken and written)
• With at least 1 year TSR or IT Helpdesk experience
• Good communication and customer service skills
• Willing to work in shifting schedules