Tech Support Rep: Growth Path + Night Incentives

TalentBuzz Recruitment Agency; Pasig; On-site; PHP 212,040 - 245,520; Full time

Benefits offered by this job

PHP 19,000 Basic salary

PHP 3,000 Allowance

Night Differential: 10%

Performance-based incentives

Job summary

A recruitment agency is looking for a Technical Support Representative (TSR) in the Philippines. The role involves providing first-line technical support to customers via various channels, troubleshooting technical issues, and collaborating with the technical team on complex matters. Candidates should have a high school diploma and at least 6 months of BPO experience. A strong command of English and excellent communication skills are essential. Offering competitive salary with incentives for performance and opportunities for career growth.

Qualifications

• At least 6 months BPO experience.
• Ability to work autonomously and as part of a team.
• Comfortable working in a fast-paced environment.

Responsibilities

• Provide first-line technical support to customers via phone, email, and chat.
• Handle warranty concerns and general technical inquiries.
• Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.

Skills

Proficiency in English language

Strong communication skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

A recruitment agency is looking for a Technical Support Representative (TSR) in the Philippines. The role involves providing first-line technical support to customers via various channels, troubleshooting technical issues, and collaborating with the technical team on complex matters. Candidates should have a high school diploma and at least 6 months of BPO experience. A strong command of English and excellent communication skills are essential. Offering competitive salary with incentives for performance and opportunities for career growth.