Technical Support Representative - Blended Account

Private Advertiser; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Private Advertiser is seeking a Technical Support Representative to deliver excellent customer and technical support across voice, chat, email, and social media.

The role requires hands-on troubleshooting, documentation, and meeting performance targets, with onsite work and rotating shifts.

Ideal candidates possess at least 1 year TSR experience with voice, strong communication skills, and the ability to start ASAP.

Qualifications

• At least 1 year TSR experience with voice support.
• High School / Senior High School graduates welcome to apply.
• College graduate preferred.
• Excellent verbal and written communication skills.
• Comfortable handling multiple communication channels.
• Must be willing to work onsite and on shifting schedules.
• Can start ASAP.

Responsibilities

• Handle customer concerns and technical support inquiries through voice, chat, email, and social media.
• Troubleshoot and resolve basic to complex technical issues.
• Provide accurate information and effective solutions to customers.
• Document customer interactions and update account information as needed.
• Maintain a high level of customer service and professionalism.
• Meet performance, quality, and productivity targets.

Skills

Technical Support

Multichannel communication

Troubleshooting

Verbal communication

Written communication

Education

High School

College degree

Job description

JOB DESCRIPTION

We are looking for a Technical Support Representative (TSR) to provide excellent customer and technical support through multiple communication channels. The role is blended, handling voice, chat, and email interactions.

QUALIFICATION

• At least 1 year of Technical Support Representative (TSR) experience with voice support.

• High School / Senior High School graduates are welcome to apply

• College graduate preferred.

• Excellent verbal and written communication skills.

• Comfortable handling multiple communication channels.

• Must be willing to work onsite and on shifting schedules.

• Can start ASAP

RESPONSIBILITIES

• Handle customer concerns and technical support inquiries through voice, chat, email, and social media.

• Troubleshoot and resolve basic to complex technical issues.

• Provide accurate information and effective solutions to customers.

• Document customer interactions and update account information as needed.

• Maintain a high level of customer service and professionalism.

• Meet performance, quality, and productivity targets.