Technical Support Representative | Paranaque

SPi Global (now Straive); Parañaque; On-site; PHP 180,000 - 240,000; Full time

Job summary

SPi Global in the Philippines is seeking a customer support professional to respond to inquiries and resolve technical issues via phone, email or chat, ensuring customer satisfaction.

The ideal candidate has strong communication, analytical and troubleshooting skills and can thrive in a fast-paced environment. Senior High School graduates with 6 months of experience or IT-related graduates with good communication are welcome.

Qualifications

• Senior High School graduate with at least 6 months of technical support or customer service experience.
• IT-related graduate with good communication skills, no experience required.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong analytical and troubleshooting skills.

Responsibilities

• Respond to customer inquiries and resolve technical issues via phone, email, or chat.
• Provide excellent customer service and ensure customer satisfaction.
• Troubleshoot and diagnose technical problems using available tools and resources.
• Document customer interactions and issue resolution in a ticketing system.
• Collaborate with internal teams to resolve complex technical issues.
• Stay up-to-date with new technologies and products to provide effective support.

Skills

Excellent communication

Problem-solving

Analytical skills

Troubleshooting

Adaptability

Education

Senior High School graduate with 6 months tech support or customer service experience

IT-related graduate with good communication skills

Tools

Ticketing system

Job description

Key Responsibilities:

• Respond to customer inquiries and resolve technical issues via phone, email, or chat

• Provide excellent customer service and ensure customer satisfaction

• Troubleshoot and diagnose technical problems using available tools and resources

• Document customer interactions and issue resolution in a ticketing system

• Collaborate with internal teams to resolve complex technical issues

• Stay up-to-date with new technologies and products to provide effective support

Qualifications:

• Senior High School graduate with at least 6 months of technical support or customer service experience.

• IT-related graduate with good communication skills, no experience required

• Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment and adapt to changing situations

• Strong analytical and troubleshooting skills