Technical Support

Unison Solutions Delivery, Inc.; Metro Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Unison Solutions Delivery, Inc. is seeking an IT Support Technician to join our Manila team. You will set up, install, and configure operating systems, applications, endpoint security tools, and peripherals, and provide on-site assistance.

The role requires diagnosing hardware, software, and basic network issues, delivering user-friendly support, and performing preventive maintenance on IT assets across company locations. Travel nationwide may be required.

Qualifications

• Graduate in BS Computer Engineering, Computer Science, Information Technology, or related field.
• 1 year of relevant IT support experience is preferred.
• Strong hardware, software, and basic electronics troubleshooting.
• Willing to travel nationwide when required and to be assigned in Metro Manila.

Responsibilities

• Set up, install, and configure operating systems, applications, endpoint security tools, and IT peripherals.
• Diagnose and resolve computer hardware, software, and basic network connectivity issues.
• Provide technical assistance and support to employees and end users.
• Conduct regular inspection, cleaning, testing, and preventive maintenance of IT equipment.
• Support software updates, security patches, system testing, and endpoint management activities.
• Install, configure, upgrade, and maintain computer hardware and components.
• Perform basic troubleshooting and repairs, and coordinate with authorized service providers for warranty concerns.
• Evaluate malfunctioning or defective equipment and recommend repair or replacement as appropriate.
• Ensure proper handling, documentation, and disposal of obsolete or damaged IT equipment.
• Create and maintain preventive maintenance plans and schedules for company IT assets.
• Troubleshoot and maintain computers, printers, scanners, and other peripheral devices.
• Keep updated records of IT assets, maintenance activities, repairs, and technical support requests.
• Provide on-site technical assistance and support at company locations as needed.

Skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

End user support

Documentation

Education

BS Computer Engineering

BS Computer Science

Information Technology

Related field

Tools

Microsoft Intune

Windows Autopilot

Job description

Key Responsibilities

• Set up, install, and configure operating systems, applications, endpoint security tools, and IT peripherals.

• Diagnose and resolve computer hardware, software, and basic network connectivity issues.

• Provide technical assistance and support to employees and end users.

• Conduct regular inspection, cleaning, testing, and preventive maintenance of IT equipment.

• Support software updates, security patches, system testing, and endpoint management activities.

• Install, configure, upgrade, and maintain computer hardware and components.

• Perform basic troubleshooting and repairs, and coordinate with authorized service providers for warranty concerns.

• Evaluate malfunctioning or defective equipment and recommend repair or replacement as appropriate.

• Ensure proper handling, documentation, and disposal of obsolete or damaged IT equipment.

• Create and maintain preventive maintenance plans and schedules for company IT assets.

• Troubleshoot and maintain computers, printers, scanners, and other peripheral devices.

• Keep updated records of IT assets, maintenance activities, repairs, and technical support requests.

• Provide on-site technical assistance and support at company locations as needed.

Qualifications

• Graduate of BS Computer Engineering, Computer Science, Information Technology, or a related field. 2-year and 4-year graduates are welcome to apply.

• Minimum of 1 year of relevant experience in IT support, computer maintenance, troubleshooting, and repair.

• Strong knowledge of computer hardware, software troubleshooting, and basic electronics repair.

• Familiarity with basic networking, connectivity, and network troubleshooting.

• Hands-on knowledge of Microsoft Intune and Windows Autopilot is preferred.

• Excellent troubleshooting, analytical, communication, and interpersonal skills.

• Able to provide clear and effective technical assistance to both technical and non-technical users.

• Highly organized and capable of handling multiple tasks with minimal supervision.

• Willing to work on shifting schedules.

• Willing to undertake nationwide travel when business requirements call for it.

• Must be willing to be assigned in Metro Manila.