Technical Support Agent

Dynamic Outsource Solutions, Inc.; Parañaque; On-site; PHP 167,400 - 223,200; Full time

Benefits offered by this job

Meal Allowance

Medical Reimbursement

Training Subsidy

Job summary

A local outsourcing company is seeking candidates for an on-site role in Parañaque. The position requires a Senior High School graduate who is proficient in Microsoft Office, possesses good communication skills, and can provide technical assistance. The role involves troubleshooting technical problems and ensuring customer satisfaction. Attractive benefits include meal allowance and medical reimbursement.

Qualifications

• At least Senior High School graduate.
• Proficient in Microsoft Office Application (Office and Excel).
• Good communication and listening skills.

Responsibilities

• Provide technical assistance and troubleshoot technical problems.
• Ensure a high level of customer satisfaction.
• Make outgoing calls to follow-up on technical issues until resolution.

Skills

Problem Solving

Customer Service

Technical Skills

Team Player

Strong Work Ethic

Good communication and listening skills

Education

Senior High School graduate

Tools

Microsoft Office Application

Job description

On-site - Paranaque No Exp Required High/Senior High School Contract

Job Description

Meal Allowance, Medical Reimbursement

Government Mandated Benefits

Training Subsidy

The candidate will be responsible for providing technical assistance and will troubleshoot, diagnose, and resolve technical problems while ensuring a high level of customer satisfaction. Receives call and SMS concerning Technical Concern; make outgoing calls to follow-up on technical issues or problem areas until their resolutions; and forward operational concerns to the proper support group.

Qualifications

• At least Senior High School graduate
• Proficient in Microsoft Office Application (Office and Excel)
• Good communication and listening skills

English Language Customer Service Problem Solving Team Player Strong Work Ethic Technical Skills Back Office Support