Technical Support Services Associate (Paranaque)

PJ Lhuillier Group of Companies; Parañaque; On-site; PHP 279,000 - 502,000; Full time

Job summary

PJ Lhuillier Group of Companies is seeking an IT Support professional in Parañaque to provide technical support for IT software and hardware. The role involves installing and maintaining operating and networking systems, updating core platforms, and ensuring secure, efficient interfaces with business applications.

The candidate should have a IT-related bachelor's degree, practical troubleshooting and networking skills, a customer-service mindset, and willingness to perform field duties in

Qualifications

• Bachelor's/College Degree in IT or related field.
• Working knowledge in technical support, troubleshooting and networking.
• Customer service oriented and willing to do field work.

Responsibilities

• Installs and maintains computer operating and networking systems.
• Maintains and updates major operating and networking systems to ensure interface with applications and to fix software problems.
• Installs and maintains peripheral hardware components interfacing with system software.
• Recommend revisions to system software to maximize efficiency.
• Escalates incidents following proper procedures.
• Protect company information assets per information security policy.

Skills

Technical support

Troubleshooting

Networking

Customer service

Field work

Education

Bachelor's/College Degree in IT

Job description

The position is primarily responsible for providing technical support for all IT-related software and hardware issues.

Job Responsibilities:

• Installs and maintains computer operating and networking systems
• Maintains and updates major operating and networking systems in order to ensure interface of operational functions and application systems, and to identify and correct software problems
• Installs and maintains peripheral hardware equipment components as they pertain to and interface with operating and networking system software and application systems
• Recommend revisions and enhancements to customized or commercial system software products and packages in order to maximize system efficiency.
• Complies with proper escalation procedures for incidents/problems encountered
• Protect company information assets in accordance with established information security policy

Job Qualifications:

• Candidate must possess at least a Bachelor's/College Degree of any IT-related course
• With working knowledge in Technical Support, Troubleshooting and Networking
• Customer service oriented
• Willing to do field works
• Amenable to work in Paranaque