Technical Support Representative - Hardware and Software Account - Start Asap!
Alorica
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Benefits offered by this job
Job summary
Qualifications
- Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
- Excellent communication and interpersonal skills
- Proficient in English, both written and verbal
- Strong problem-solving and analytical skills to diagnose and resolve customer issues
- Proficient in using customer relationship management (CRM) and other relevant software
- Adaptable to changes in a fast-paced, dynamic environment
Responsibilities
- Provide technical support to e-commerce customers regarding logistics.
- Troubleshoot and resolve customer issues timely.
- Maintain accurate records of customer interactions.
- Collaborate with teams for customer experience improvements.
- Escalate complex issues appropriately.
- Participate in team meetings and provide feedback to enhance service delivery
Skills
Education
Tools
Job description
This is a full-time role with ALORICA TELESERVICES, INC.' based in Makati City Metro Manila. You will be responsible for providing technical support to e-commerce customers, ensuring a seamless logistics experience for our clients.
- Respond to technical inquiries and support requests from e-commerce customers regarding logistics and fulfillment
- Troubleshoot and resolve customer issues in a timely and professional manner
- Maintain accurate records of customer interactions and resolutions
- Collaborate with cross-functional teams to improve customer experience and identify process improvements
- Escalate complex issues to the appropriate teams for resolution
- Participate in team meetings and provide feedback to enhance service delivery
At ALORICA TELESERVICES, INC.', we value our employees and provide a supportive work environment with opportunities for growth and development.
Some of the key benefits include:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance and wellness programs
- Ongoing training and development programs
- Flexible working arrangements and work-life balance initiatives
- Career advancement opportunities within the company
- HMO benefits
- Paid time off and holidays
- Team-building activities and social events
- 20% Night Differential
ALORICA TELESERVICES, INC.' is a leading provider of customer experience solutions, offering a wide range of services to help businesses connect with their customers. With a focus on innovation and customer-centricity, we are committed to delivering exceptional service and driving business growth for our clients.
Apply now for this exciting opportunity to join our team!
5th floor Alphaland Southgate Tower Makati City
Landmark: MRT Magallanes Station
- Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
- BPO Experience is a plus
- Excellent communication and interpersonal skills
- Proficient in English, both written and verbal
- Strong problem-solving and analytical skills to efficiently diagnose and resolve customer issues
- Proficient in using customer relationship management (CRM) and other relevant software
- Adaptable to changes in a fast-paced, dynamic environment
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