Technical Support Representative - Hardware and Software Account - Start Asap!

Alorica; Makati; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Comprehensive health insurance

Ongoing training and development programs

Flexible working arrangements

Career advancement opportunities

HMO benefits

Paid time off and holidays

Team events

20% Night Differential

Job summary

A leading customer experience provider in Makati is seeking a full-time Technical Support Representative. This role involves providing technical support to e-commerce customers, troubleshooting issues, and collaborating with teams to enhance service delivery. The ideal candidate has excellent communication skills, a high school diploma, and is adaptable to fast-paced environments. Competitive salary and benefits offered.

Qualifications

• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
• Excellent communication and interpersonal skills
• Proficient in English, both written and verbal
• Strong problem-solving and analytical skills to diagnose and resolve customer issues
• Proficient in using customer relationship management (CRM) and other relevant software
• Adaptable to changes in a fast-paced, dynamic environment

Responsibilities

• Provide technical support to e-commerce customers regarding logistics.
• Troubleshoot and resolve customer issues timely.
• Maintain accurate records of customer interactions.
• Collaborate with teams for customer experience improvements.
• Escalate complex issues appropriately.
• Participate in team meetings and provide feedback to enhance service delivery

Skills

Excellent communication and interpersonal skills

Proficient in English, both written and verbal

Strong problem-solving and analytical skills

Adaptable to fast-paced environments

Education

Completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)

Tools

Customer relationship management (CRM) software

Job description

About the role

This is a full-time role with ALORICA TELESERVICES, INC.' based in Makati City Metro Manila. You will be responsible for providing technical support to e-commerce customers, ensuring a seamless logistics experience for our clients.

What you'll be doing

• Respond to technical inquiries and support requests from e-commerce customers regarding logistics and fulfillment
• Troubleshoot and resolve customer issues in a timely and professional manner
• Maintain accurate records of customer interactions and resolutions
• Collaborate with cross-functional teams to improve customer experience and identify process improvements
• Escalate complex issues to the appropriate teams for resolution
• Participate in team meetings and provide feedback to enhance service delivery

What we offer

At ALORICA TELESERVICES, INC.', we value our employees and provide a supportive work environment with opportunities for growth and development.

Some of the key benefits include:

• Competitive salary and performance-based bonuses
• Comprehensive health insurance and wellness programs
• Ongoing training and development programs
• Flexible working arrangements and work-life balance initiatives
• Career advancement opportunities within the company
• HMO benefits
• Paid time off and holidays
• Team-building activities and social events
• 20% Night Differential

About us

ALORICA TELESERVICES, INC.' is a leading provider of customer experience solutions, offering a wide range of services to help businesses connect with their customers. With a focus on innovation and customer-centricity, we are committed to delivering exceptional service and driving business growth for our clients.

Apply now for this exciting opportunity to join our team!

Recruitment Office Address

5th floor Alphaland Southgate Tower Makati City

Landmark: MRT Magallanes Station

What we're looking for

• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
• BPO Experience is a plus
• Excellent communication and interpersonal skills
• Proficient in English, both written and verbal
• Strong problem-solving and analytical skills to efficiently diagnose and resolve customer issues
• Proficient in using customer relationship management (CRM) and other relevant software
• Adaptable to changes in a fast-paced, dynamic environment