Customer Service Account - No Prior Experience Required

ALORICA TELESERVICES, INC.; Manila; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary

Career growth

Wellness benefits

Mentors

Professional development

Employee discounts

Flexible schedule

Job summary

Alorica Teleservices, Inc. in Manila is seeking enthusiastic individuals for our Customer Service Account. You will be the first point of contact for clients, handling inquiries, resolving issues and providing support via phone and other channels.

No prior experience required; we provide comprehensive training. Join a team that emphasizes a positive work environment, reliable schedules, and opportunities for growth.

Qualifications

• No prior customer service experience required; training provided.
• Fluent English communication (verbal and written).
• High school diploma or equivalent is required.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in basic computer skills and typing.
• Reliability, punctuality and a strong work ethic.
• Patience and problem-solving skills for challenging situations.
• Willingness to learn and adapt to new systems and processes.

Responsibilities

• Answer and respond to customer inquiries professionally.
• Provide accurate information about products, services and policies.
• Resolve issues promptly and escalate when needed.
• Maintain detailed records of customer interactions and transactions.
• Process customer requests, orders and complaints efficiently.
• Follow established protocols to ensure consistent service quality.
• Contribute to a positive team environment and support colleagues.
• Meet performance targets including call handling time and satisfaction.

Skills

Communication skills

Active listening

Customer service

Multitasking

Typing

Reliability

Punctuality

Problem-solving

Willingness to learn

Fluent English

Education

High school diploma or equivalent

Tools

MS Office

Job description

About Us

Alorica Teleservices, Inc. is a leading customer service provider dedicated to delivering exceptional support and solutions to clients across diverse industries. We pride ourselves on creating a positive work environment where our team members can grow, develop their skills and build rewarding careers. With a commitment to excellence and innovation, we partner with major global brands to provide outstanding customer experiences.

About the Role

We are seeking enthusiastic and customer-focused individuals for our Customer Service Account position, based in Santa Mesa, Manila City, Metro Manila. This is a full-time opportunity perfect for candidates with no prior experience who are eager to launch their career in customer service. In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues and providing support via telephone and other communication channels. This position is essential to maintaining our reputation for excellent customer service and directly contributes to client satisfaction and retention.

Key Responsibilities

• Answer and respond to customer inquiries in a professional and courteous manner

• Provide accurate information about products, services and company policies

• Resolve customer issues promptly and elevate complex matters to appropriate departments when necessary

• Maintain detailed and accurate records of customer interactions and transactions

• Process customer requests, orders and complaints efficiently

• Follow established protocols and procedures to ensure consistent service quality

• Contribute to a positive team environment and support colleagues as needed

• Meet performance targets including call handling time, customer satisfaction and productivity metrics

What We're Looking For

• No prior customer service experience is required – we provide comprehensive training for all successful candidates

• Strong communication skills with the ability to speak clearly and listen actively

• Excellent customer service orientation and a genuine desire to help others

• Ability to work in a fast-paced environment and manage multiple tasks

• Proficiency in basic computer skills and typing

• Reliability and punctuality with a strong work ethic

• Patience and problem-solving skills when dealing with challenging situations

• Willingness to learn and adapt to new systems and processes

• High school diploma or equivalent qualification

• Fluent English communication ability (verbal and written)

What We Offer

• Comprehensive on-the-job training programme to prepare you for success in the role

• Competitive salary and performance-based incentives

• Opportunities for career growth and advancement within the company

• Health and wellness benefits to support your wellbeing

• Supportive team environment with experienced supervisors and mentors

• Access to ongoing professional development and skills training

• Employee discounts and special benefits packages

• Flexible scheduling options where possible