Customer Care Representative

JobsAvenuePH; Ilocos Norte; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading BPO company in the Philippines is seeking a Call Center Agent to provide world-class customer service. Responsibilities include answering customer inquiries, troubleshooting issues, and ensuring positive interactions. Ideal candidates must be at least 18 years old and possess good English communication skills. No experience is needed as comprehensive training will be provided. Join us and grow your career in a dynamic team environment.

Qualifications

• At least 18 years old.
• Willing to work onsite and in shifting schedules.
• No prior call center experience needed – training will be provided.

Responsibilities

• Answer customer calls and handle inquiries.
• Troubleshoot issues and provide resolutions to customers.
• Process requests accurately and efficiently.
• Maintain professionalism and provide a positive customer experience.

Skills

Good English communication skills

Education

High school graduate (old curriculum) or senior high school graduate

Job description

Overview

Join Alorica Philippines and be part of a dynamic team that delivers world-class customer service! As a Call Center Agent, you will handle customer inquiries, provide resolutions, and ensure a seamless customer experience. Your responsibilities include answering calls, troubleshooting issues, processing requests, and maintaining professionalism in all interactions. No prior experience is required—we provide comprehensive training to equip you with the skills needed to succeed in the BPO industry.

Apply now before our ramp season and boost your chances of becoming an SME, Team Manager, Quality Analyst, or Trainer for our 2025 ramp! We value hard work, dedication, and tenure—grow your career with us and be part of our success!

Responsibilities

• Answer customer calls and handle inquiries.
• Troubleshoot issues and provide resolutions to customers.
• Process requests accurately and efficiently.
• Maintain professionalism and provide a positive customer experience in all interactions.

Qualifications

• At least 18 years old.
• High school graduate (old curriculum) or senior high school graduate.
• Good English communication skills.
• Willing to work onsite and in shifting schedules.
• No prior call center experience needed – training will be provided.