Technical Support Representative

empleyado, Inc.; Pasig; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

empleyado, Inc. is seeking a Technical Support Representative in Pasig for a hybrid work arrangement. The role involves assisting users with hardware, software, and system inquiries, and providing timely technical support via calls, chat, email, and other channels.

Ideal candidates hold a Bachelor’s degree in Computer Science or related field and bring strong communication, customer service, and troubleshooting skills. Fresh graduates are welcome to apply and training is provided.

Qualifications

• Bachelor’s/College Degree in Computer Science or related field preferred.
• Preferably at least 1 year of experience in customer technical support.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical users.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Able to quickly learn various computer hardware and software.

Responsibilities

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and other inquiries.
• Guides users through diagnostic and troubleshooting processes.
• Collaborates with staff and programmers to resolve issues.
• Arranges service by software vendors to repair or replace defective products.
• Keeps updated on technology innovations and trends.
• Performs other related duties as assigned.

Skills

Communication skills

Customer service

Troubleshooting

Problem solving

MS Office

Education

Bachelor’s/College Degree

Tools

MS Office Suite

Job description

Job Description:

Back to Open Positions Technical Support Representative

• Ortigas, Pasig City
• Hybrid
• Monday to Friday

Description

The Technical Support Representative provides timely technical assistance to users by addressing inquiries and resolving issues related to computer hardware, software, and systems. This role involves troubleshooting problems, guiding users through solutions, and ensuring a smooth and productive user experience.

Key Responsibilities

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Arranges service by software or software vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.
• And other tasks assigned.

Qualifications

• Bachelor’s/College Degree in Computer Science or related field preferred.
• Preferably at least 1 year of experience in customer technical support, but fresh graduates are also welcome to apply.li>
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

Back to Open Positions

Requirements