Technical Support Representative - Home Appliance Account - Start this April!

Alorica; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid time off

Team-building activities

20% Night Differential

Job summary

A leading customer service solutions provider in Makati is seeking a Technical Support Representative for their Home Appliance Account. In this role, you will provide exceptional technical assistance, resolve customer inquiries, and support the seamless operation of home appliances. Candidates should have at least a year of BPO experience, strong problem-solving skills, and a passion for customer service. The position offers competitive salary and opportunities for career growth.

Qualifications

• At least 1 year BPO experience in an international voice account.
• Strong problem-solving and analytical skills to identify and resolve complex issues.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries and troubleshoot issues related to home appliances.
• Provide step-by-step guidance and support to help customers resolve problems.
• Accurately document customer interactions and maintain detailed records.

Skills

Customer Service

English Language

Technical Skills

Problem-solving

Analytical Skills

Education

High School Graduate

Job description

Job Description

Technical Support Representative - Home Appliance Account - Start this April! Alorica

On-site - Makati 1-3 Yrs Exp High/Senior High School Full-time

Government Mandated Benefits

Insurance Health & Wellness

Health Care On-Site, HMO

Professional Development

Job Training

Read More

About the role

Join our dynamic team at Alorica Teleservices, Inc. and embark on an exciting journey as a Technical Support - Home Appliance Account. In this full-time role based in Makati City, Metro Manila, you will be responsible for providing top-notch technical support and assistance to our valued customers. Leverage your expertise in IT support to ensure the seamless operation of home appliances and deliver exceptional customer service.

What you'll be doing

• Respond to customer inquiries and troubleshoot issues related to home appliances
• Provide step-by-step guidance and support to help customers resolve technical problems
• Accurately document customer interactions and maintain detailed records
• Stay up-to-date with the latest product information and technical developments
• Collaborate with cross-functional teams to ensure effective and timely problem resolution
• Contribute to the continuous improvement of customer support processes and procedures

What we offer

At Alorica Teleservices, Inc., we value our employees and strive to provide a rewarding and supportive work environment.

• Competitive salary and performance-based incentives
• Opportunities for career growth and development
• Paid time off and holidays
• Team-building activities and social events
• 20% Night Differential

About us

Alorica Teleservices, Inc. is a leading provider of customer service solutions, offering a wide range of services to businesses across various industries. With a strong focus on innovation and customer satisfaction, we are dedicated to empowering our employees and fostering a collaborative and inclusive work culture.

Apply now

Recruitment Office Address:

5th floor Alphaland Southgate Tower Makati City

Landmark: MRT Magallanes Station

• At Least 1 year BPO experience of international voice account
• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
• Strong problem-solving and analytical skills to identify and resolve complex technical issues
• Excellent communication and interpersonal skills to provide clear and empathetic support to customers
• Ability to work effectively in a fast-paced, customer-centric environment
• Passion for delivering exceptional customer service and a desire to contribute to the growth of the company

Customer Service English Language Technical Skills

Working Location

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