Customer Service Account - No BPO Experience required

ALORICA TELESERVICES, INC.; Marikina; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary

Career development

Health benefits

Job summary

ALORICA TELESERVICES, INC. is seeking enthusiastic individuals for a full-time Customer Service Account role at Marikina City, Metro Manila. You will be the voice of the company, delivering outstanding support to clients and customers, while maintaining high service standards in a dynamic environment.

The position offers on-site work, comprehensive training, competitive compensation, and opportunities for career development within a supportive team.

Qualifications

• English fluency is required for verbal and written communication.
• Strong listening skills and ability to understand customer needs.
• Ability to multitask in a fast-paced environment.
• Team collaboration and working with supervisors.
• Empathetic and patient approach to customer interactions.

Responsibilities

• Handle inbound and/or outbound customer calls with professionalism and courtesy, addressing inquiries and resolving issues efficiently.
• Provide accurate information about products and services, ensuring customers receive the support they need.
• Document customer interactions comprehensively and maintain detailed records in the company system.
• Follow established protocols and procedures to ensure consistency and quality in all customer interactions.
• Identify customer needs and provide appropriate solutions or escalate complex issues to supervisors when necessary.
• Meet performance targets including call handling time, customer satisfaction scores, and quality benchmarks.
• Collaborate with team members and supervisors to enhance service delivery and support team objectives.
• Participate in training sessions and ongoing development programmes to improve skills and product knowledge.
• Maintain a professional demeanour and positive attitude whilst managing multiple customer requests.

Skills

English fluency

Active listening

Multitasking

Team collaboration

Empathy

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

About us

ALORICA TELESERVICES, INC. is a leading provider of customer service solutions, dedicated to delivering exceptional service experiences for our clients across diverse industries. With a commitment to excellence, innovation, and employee development, we have established ourselves as a trusted partner in the business process outsourcing and customer service sector. Our company values strong communication, teamwork, and a genuine passion for helping customers. We pride ourselves on creating a supportive work environment where our employees can grow their careers and make a meaningful impact.

The opportunity

We are seeking enthusiastic and dedicated individuals to join our Customer Service Account team at our Marikina City, Metro Manila location. This is a full-time position perfect for those looking to launch or advance their career in customer service, regardless of previous BPO experience. As a Customer Service Account representative, you will be the voice of our company, providing outstanding support to our clients and their customers. This role is integral to maintaining our reputation for excellence and ensuring customer satisfaction across all interactions. This is an excellent opportunity to develop professional skills in a dynamic, fast-paced environment whilst working with a supportive team.

Key responsibilities

• Handle inbound and/or outbound customer calls with professionalism and courtesy, addressing inquiries and resolving issues efficiently
• Provide accurate information about products and services, ensuring customers receive the support they need
• Document customer interactions comprehensively and maintain detailed records in the company system
• Follow established protocols and procedures to ensure consistency and quality in all customer interactions
• Identify customer needs and provide appropriate solutions or escalte complex issues to supervisors when necessary
• Meet performance targets including call handling time, customer satisfaction scores, and quality benchmarks
• Collaborate with team members and supervisors to enhance service delivery and support team objectives
• Participate in training sessions and ongoing development programmes to improve skills and product knowledge
• Maintain a professional demeanour and positive attitude whilst managing multiple customer requests

What we're looking for

• High school diploma or equivalent qualification; higher education is a plus
• Excellent verbal and written communication skills in English
• Strong listening skills and the ability to understand customer needs quickly
• Patient, empathetic approach to customer interactions and conflict resolution
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable working with computer systems and learning new software platforms
• Reliable and punctual with a strong commitment to attendance
• Ability to work as part of a team and take direction from supervisors
• No prior BPO experience required; training will be provided
• Flexible attitude towards work schedules, including potential shift work

What we offer

• Comprehensive on-the-job training and orientation programme to prepare you for success
• Competitive salary package and performance-based incentives
• Career development opportunities with clear pathways for advancement within the company
• Health and wellness support including access to company benefits
• A collaborative and inclusive work environment that values employee contributions
• Regular training and upskilling programmes to enhance your professional capabilities
• Opportunities to work with diverse clients and expand your industry knowledge
• Full-time employment stability with a growing organisation