Technical Support Representative

Alorica; Davao del Sur; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading customer service provider in Davao del Sur is seeking a Technical Support Representative. You will provide first-level technical assistance to customers via various communication channels and troubleshoot any issues. Ideal candidates should have experience in technical support and possess strong communication skills. The position offers competitive pay and exciting perks such as medical benefits and paid time off.

Benefits

Paid training

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday

Retirement planning options (401(k))

Employee discounts through client programs

Qualifications

• Experience in technical support or customer service.
• Ability to diagnose and troubleshoot technical issues.
• Effective verbal and written communication skills.

Responsibilities

• Provide first-level technical assistance to customers.
• Diagnose and troubleshoot hardware, software, and network-related problems.
• Document customer interactions and solutions.

Skills

Customer service

Technical troubleshooting

Communication skills

Documentation

Job description

Be part of ourTechnical Support Representative at Alorica Davao!

Earn up to Php 20,500 and PLUS get exciting perks!

• Provide first-level technical assistance to customers via phone, email, or chat, ensuring timely and accurate resolution of issues.
• Diagnose and troubleshoot hardware, software, and network-related problems, escalating complex cases as needed.
• Document customer interactions, issues, and solutions in the support system to maintain accurate records.
• Educate users on product features, updates, and best practices to improve their overall experience.
• Collaborate with internal teams to report recurring issues and contribute to process or product improvements.

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to provide online and offline back-office support for the site – basically, everything that needs to happen off the phone starts with you! You’ll be supporting the efforts of the contact center, and delivering insanely great administrative service.

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

• Paid training
• Flexible training schedules
• Medical and dental benefits
• Paid time off
• Paid holiday
• Retirement planning options (401(k))
• Employee discounts through client programs

WORKING CONDITIONS

Work Environment

• A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
• Constant usage of phone and computer systems

Physical Demands

• Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.