Technical Support Representative - Davao City Site

TalentLink Outsourcing; Davao del Sur; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Government Mandated Benefits: 13th Month Pay

Insurance Health & Wellness

Professional Development: Job Training, Mentorship Program

Job summary

A leading outsourcing company is seeking a Technical Support Representative for its Davao City site. This role involves responding to customer inquiries, resolving issues, and collaborating with team members to enhance service quality. Ideal candidates will possess strong interpersonal skills and a solid work ethic. Comprehensive employee benefits are offered, including mandated benefits and professional development programs.

Qualifications

• Proficient in English with strong communication skills.
• Experience in customer service and issue resolution.
• Ability to work well in a team and manage multiple interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

English Language

Customer Service

Problem Solving

Team Player

Account Management

Strong Work Ethic

Technical Skills

Back Office Support

Call Centre

Interpersonal Skills

Organizational Skills

Job description

Technical Support Representative - Davao City Site

TalentLink Outsourcing

Job Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Benefits

• Government Mandated Benefits: 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays
• Insurance Health & Wellness
• Professional Development: Employee Assistance Program, Job Training, Mentorship Program, Professional Development

Qualifications

• English Language
• Customer Service
• Problem Solving
• Team Player
• Account Management
• Strong Work Ethic
• Technical Skills
• Back Office Support
• Call Centre
• Interpersonal Skills
• Organizational Skills

Working Location

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