Technical Support Representative

Caldwell Communications Consultancy Philippines; Davao del Sur; On-site; PHP 330,057 - 395,343; Full time

Benefits offered by this job

HMO Coverage

Paid Training

Critical Illness Benefits

Life Insurance

Government-Mandated Benefits

13th Month Pay

Job summary

Caldwell Communications Consultancy Philippines is seeking a Technical Support Representative to join our team onsite in Davao City. You will provide technical assistance, troubleshoot customer concerns, and deliver exceptional support to ensure a positive customer experience.

Ideal candidates have at least 1 year of BPO experience with technical support in a call center, and a K-12 or higher education background. Willingness to work on a shifting schedule and be onsite is required.

Qualifications

• At least 1 year of BPO experience with technical support in a call center environment.
• Graduate of K-12 / Senior High School (New Curriculum) or higher.
• Willing to work onsite in Davao City.
• Comfortable working on a shifting schedule.
• Strong communication, problem-solving, and troubleshooting skills.

Responsibilities

• Provide technical assistance to customers and resolve inquiries.
• Troubleshoot customer concerns and guide users to solutions.
• Deliver exceptional support to ensure a positive customer experience.

Skills

BPO experience

Technical support

Communication skills

Troubleshooting

Education

K-12 / Senior High School (New Curriculum)

Job description

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Read More

Technical Support Representative

Work Setup: Onsite

Schedule: Shifting Schedule

Earning Capacity: Up to PHP 32,500 per month

Job Overview

We are looking for a customer-focused and technically skilled Technical Support Representative to join our team. In this role, you will provide technical assistance, troubleshoot customer concerns, and deliver exceptional support to ensure a positive customer experience.

Qualifications

• At least 1 year of BPO experience with technical support experience in a call center environment
• Graduate of K-12 / Senior High School (New Curriculum) or higher
• Willing to work onsite in Davao City
• Comfortable working on a shifting schedule
• Strong communication, problem-solving, and troubleshooting skills

Salary Package

Employee Benefits

• HMO Coverage
• Paid Training
• Critical Illness Benefits
• Life Insurance
• Government-Mandated Benefits
• 13th Month Pay

Why Join Us?

• Competitive compensation package
• Comprehensive health and insurance benefits
• Paid training and career development opportunities
• Dynamic and supportive work environment
• Opportunity to build and grow your career in technical support

Preview

Bern Aurb

HR Officer Caldwell Communications Consultancy Philippines

Tips

Some of our features may not work properly on your device.