Customer Service Representative/Fulltime/Onsite/Makati City

Dempsey Resource Management Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading resource management firm is seeking a Customer Support Associate in Makati. The ideal candidate has a bachelor's degree and 1-3 years of experience in customer service. Responsibilities include providing world-class support via chat, email, and phone, while contributing to a positive work environment. This is a full-time, on-site position offering competitive responsibilities in a fast-paced setting.

Qualifications

• 1 to 3 years of customer service experience required.
• Basic computer skills with a typing speed of 40 WPM, 100% accuracy.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Create a wonderful customer experience.
• Provide world-class customer support via chat, email, and phone.
• Use resources to craft thorough responses to customer queries.

Skills

English fluency

Problem-solving

Team player

Customer service orientation

Education

Bachelor's degree

Tools

Knowledge Base

Internal ticketing system

Job description

Overview

Dempsey Resource Management Inc.

On-site - Makati • 1-3 Yrs Exp • Bachelor • Full-time

Job type: International Account, Fulltime, Onsite and Urgent

Job Description

Government Mandated Benefits

We are looking for new Customer Support Associates who are passionate about customer support and helping people. We are looking for people who are passionate, understand the urgency of the start-up setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our world-class Fintech client.

Responsibilities

• Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success
• Be creative, friendly, and solution-oriented with customers and colleagues
• Look for ways to constantly improve processes
• Contribute to making the best working environment for yourself and your co-workers by being the best self
• Understand the need to meet expectations, rise above them, and go that extra mile for customers
• Be honest, able to own up to your mistakes, and never break promises
• Provide world-class customer support via chat, email, phone
• Work with the client’s internal teams to provide the best possible resolutions to the customer
• Use the available resources, like Knowledge Base and tools, to search for answers and craft thorough responses to customer queries

Daily Responsibilities

• Start your day by logging into your systems and reading over all relevant updates
• Daily huddle, to discuss new updates
• Log into your shift according to your schedule
• Phone or Live chat shift
• Be available for live contacts to come in
• Help customers by understanding their queries and providing solutions
• Searching the Knowledge-base and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
• Escalate tickets to the internal team, if needed

Position: Customer Service Representative

Working location: Makati

Job type: International Account, Fulltime, Onsite and Urgent

Qualifications

• Degree holder, with 1 to 3 years experience, can work immediately and willing to work onsite
• Great level of understanding of English, capable of working with English tooling and Knowledge Base
• Ability to multi-task and take responsibility in challenging situations
• Able to adjust to a fast-paced environment / constant changes
• Problem-solving mindset with strong attention to detail
• Ability to take ownership of contact to provide resolution to client
• Ability to provide and receive feedback (it’s a two-way street)
• Has a growth mindset with the desire to learn/keep learning
• Basic Computer skills with a typing speed of 40 WPM, 100% accuracy

English Language Customer Service Problem Solving Team Player

HR / Contact

HR Vilma Dempsey

Talent Acquisition Manager Dempsey Resource Management Inc.

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.