Customer Service Representative

GECO Asia Pte Ltd; Davao City; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

100% Paid Training

Competitive basic salary + incentives

HMO from day 1

Meal and transportation allowances

Up to 30 days PTO (cashable)

Career growth & appraisals

Job summary

GECO Asia Pte Ltd is seeking a Customer Service Representative to join our on-site team in Davao, Philippines. You will handle inquiries via phone, email, and chat, delivering accurate information with warmth and empathy.

The ideal candidate may have 1 year of customer service experience or be a fresh graduate with strong English communication. You’ll benefit from paid training, healthcare (HMO from day 1), meal and transportation allowances, PTO up to 30 days, and clear career growth

Qualifications

• Preferably minimum of 1 year experience in a customer service role.
• Fresh graduates are welcome to apply
• Strong verbal and written English communication skills
• Excellent problem-solving and multitasking abilities
• Demonstrated patience and empathy in customer interactions
• Proficient in using computers and relevant software applications
• Ability to thrive in a fast-paced, team-oriented environment

Responsibilities

• Handle customer inquiries through phone, email, and chat
• Resolve customer complaints and issues in a timely and efficient manner
• Provide accurate product information and basic technical support
• Document customer interactions and maintain detailed records
• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved

Skills

Customer service

Communication skills

Multitasking

Problem solving

Teamwork

Job description

Role: Customer Service Representative

We are currently looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and a genuine passion for providing outstanding customer support.

Location: Davao, Philippines

Work Mode: On-site (Work From Office)

Position: Full-Time

Nature: Voice

Why Join Us?

• Earn while you learn with 100% Paid Training
• Competitive basic salary + performance incentives
• HMO on your day 1
• Non-taxable meal and transportation allowances
• Up to 30 days paid time off (convertable to cash)
• Fast career growth and performanceappraisals

Qualifications:

• Preferably minimum of 1 year experience in a customer service role.
• No prior experience required – Fresh graduates are welcome to apply
• Strong verbal and written English communication skills
• Excellent problem-solving and multitasking abilities
• Demonstrated patience and empathy in customer interactions
• Proficient in using computers and relevant software applications
• Ability to thrive in a fast-paced, team-oriented environment

Key Responsibilities:

• Handle customer inquiries through phone, email, and chat
• Resolve customer complaints and issues in a timely and efficient manner
• Provide accurate product information and basic technical support
• Document customer interactions and maintain detailed records
• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved

If you're passionate about delivering excellent customer service and are ready to grow with a dynamic team, we want to hear from you!