Customer Service Agent

ETOS Adtech, OPC; Taguig; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

13th Month Pay

Pag-IBIG Fund

Paid Holidays

SSS/GSIS

HMO

Job summary

ETOS Adtech, OPC in Taguig is seeking an on-site Customer Service Representative with 1-3 years of experience. The role involves handling calls, emails, and chats to resolve inquiries, issues, and product returns.

You will maintain product knowledge and document interactions in the CRM while collaborating with the team to improve service delivery. Educational qualifications include a High School Diploma or equivalent.

Qualifications

• High School Diploma or equivalent is required.
• 1-3 years of customer service experience.
• Excellent communication and interpersonal skills are essential.
• Ability to handle difficult customer situations with patience and professionalism.

Responsibilities

• Provide exceptional customer service over the phone, email, and chat.
• Assist customers with inquiries, issues, and product returns.
• Maintain knowledge of company products and services to effectively assist customers.
• Document customer interactions in the CRM system.
• Collaborate with team members to improve service delivery.

Skills

Excellent communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays, SSS/GSIS

Insurance Health & Wellness

HMO

Description

• Provide exceptional customer service over the phone, email, and chat.
• Assist customers with inquiries, issues, and product returns.
• Maintain knowledge of company products and services to effectively assist customers.
• Document customer interactions in the CRM system.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years of customer service experience
• Skills and Competencies: Excellent communication and interpersonal skills
• Responsibilities and Duties: Ability to handle difficult customer situations
• Qualities and Traits: Patience, empathy, and a positive attitude
• Working Conditions: Comfortable working in a fast-paced environment

Preview

HR Officer ETOS Adtech, OPC

Active within three days

Working Location

If your job position involves working overseas, please stay vigilant and keep all communication within the Bossjob platform to avoid potential scams.

Your safety is our priority. Be cautious if an employer has any of the following behaviors, and report them immediately through the platform.

• Requests your ID or personal documents unnecessarily
• Asks for money, deposits, guarantees, or property during the hiring process
• Pressures you to invest or raise funds
• Collects illicit benefits. Engages in any other illegal or suspicious activity
• Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for

Tips

Some of our features may not work properly on your device.