Technical Support Representative - Cubao, QC

Tasq Work; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Work is seeking TSRs to join a fast growing account in Quezon City. You will deliver exceptional service through effective communication, problem solving, and customer profiling.

Responsibilities include handling inquiries via phone, email, and chat, resolving issues on first contact, and maintaining detailed customer records while working on a shifting schedule. On-site work in Cubao, Quezon City is required with ASAP start availability.

Qualifications

• At least High School Graduate (Old Curriculum) with or without BPO Experience.
• Must have at least 9 months of BPO Experience.
• Must have basic troubleshooting skills.
• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in Cubao, Quezon City.
• Amenable to work on shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

Customer service

Troubleshooting

English proficiency

Communication skills

Education

High School Diploma (Old Curriculum)

Job description

We are looking for TSRs to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum) with or without BPO Experience
• Must have at least 9 months of BPO Experience
• Must have basic trouble shooting skills
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Cubao, Quezon City
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.