Technical Support Representative - Cubao, QC

TASQ Staffing Solutions Inc.; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Performance bonus

Free HMO

Night differential

Program incentives

Maternity Leave

Paternity Leave

Job summary

A staffing company in the Philippines is seeking a Technical Support Representative in Quezon City. The role involves providing exceptional service through effective communication and problem-solving. Candidates must be at least high school graduates, with or without BPO experience, and possess basic troubleshooting skills. This is a full-time, on-site position requiring a willingness to work on a shifting schedule. Attractive benefits include free HMO and performance incentives.

Qualifications

• At least a high school graduate, with or without BPO experience.
• Must have at least 9 months of BPO experience.
• Conversant in both spoken and written English.
• Fluent in spoken and written English.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints with a focus on first-call resolution.
• Maintain records of customer interactions.
• Collaborate with team members to improve processes.
• Provide product and service information to assist customers.
• Identify opportunities to enhance the customer experience.
• Meet or exceed individual performance targets.

Skills

Customer service skills

Problem-solving skills

Basic troubleshooting

Effective communication

Education

High School Graduate

Job description

Technical Support Representative - Cubao, QC

TASQ Staffing Solutions Inc.

Negotiable

On-site – Quezon City, No Exp Required, High/Senior High School, Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

We are looking for TSRs to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem‑solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first‑call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum) with or without BPO Experience
• Must have at least 9 months of BPO Experience
• Must have basic troubleshooting skills
• Must be conversant in both spoken and written English
• Amenable to work fully on‑site in Cubao, Quezon City
• Amenable to work on shifting schedule
• Can start ASAP
• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.

Working Location

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• withholds your ID
• requires you to provide a guarantee or collects property
• forces you to invest or raise funds
• collects illicit benefits
• or other illegal situations

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