Retail Associate / Customer Service Representative - QC

Tasq Work; Quezon City; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Work in Quezon City is seeking customer service representatives to join a fast growing retail account. You will deliver exceptional service to valued clients through effective communication, problem-solving, and customer profiling.

Requirements include at least Senior High School or 2-year college, English fluency, on-site work in Quezon City, and willingness to work shifting schedules. Start ASAP; benefits include Free HMO, Free Dependents, Night Differential, and program incentives.

Qualifications

• Excellent English proficiency (spoken and written).
• Strong communication and problem-solving abilities.
• Customer-service oriented with attention to detail.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues with first-call resolution when possible.
• Maintain accurate records of customer interactions.
• Collaborate with team to improve customer service processes.
• Provide product and service information to assist customers.
• Identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Job description

We are looking for CSRs to join a fast growing retail account in Cyberpark, Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• Completed at least Senior High School, 2nd year in college, 2-year vocational/associate degree with or without experience OR
• HS Graduate (Old Curriculum) with at least 1 year of BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Quezon City
• Amenable to work on shifting schedule
• Can start ASAP

#TASQVol

Benefits

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.