On-Site Tech Support Rep in Cubao - Night Diff & Perks

TASQ Staffing Solutions Inc.; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job description

Technical Support Representative - Cubao, QC

TASQ Staffing Solutions Inc.

Negotiable

On-site - Quezon City No Exp Required High/Senior High School Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

We are looking for TSRs to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum) with or without BPO Experience
• Must have at least 9 months of BPO Experience
• Must have basic troubleshooting skills
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Cubao, Quezon City
• Amenable to work on shifting schedule
• Can start ASAP
• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.

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TASQ Staffing

Recruiter TASQ Staffing Solutions Inc.

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