Technical Support Representative - Cubao, Qc

Tasq Staffing Solutions; Philippines; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Staffing Solutions is hiring a Technical Support Representative to join our team on-site in Cubao, Quezon City. You will handle customer inquiries via phone, email, and chat, and work to resolve issues with a focus on first-call resolution.

The role requires at least 9 months of BPO experience, good English communication, and willingness to work in shifting schedules. Start ASAP and join a fast-growing account with opportunities for professional growth.

Qualifications

• Must have good communication and interpersonal skills.
• Must have at least 9 months of BPO experience.
• Must be conversant in written and spoken English.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues with a focus on first-call resolution.
• Maintain accurate records of customer interactions.
• Collaborate with team to improve customer service processes.
• Provide product and service information to assist customers.

Skills

Customer service

Problem solving

English proficiency

Troubleshooting

Education

High School Diploma (Old Curriculum)

Job description

Technical Support Representative - Cubao, QC

Company: Tasq Staffing Solutions
Job Type: Full Time
Location: Quezon City, Philippines

Job Description - Technical Support Representative - Cubao, QC

Description

We are looking for TSRs to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum) with or without BPO Experience
• Must have at least 9 months of BPO Experience
• Must have basic trouble shooting skills
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Cubao, Quezon City
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.