Retail Associate / Customer Service Representative - QC

TASQ; Quezon City; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

TASQ is seeking Customer Service Representatives to join a fast growing retail account in Cyberpark, Quezon City. You will deliver exceptional service through effective communication, problem-solving, and customer profiling to meet client expectations.

On-site roles require good English, any post-secondary education, and willingness to work shifting schedules. This is a great entry point into a customer-focused career with TASQ, backed by training and opportunities to grow within the company.

Qualifications

• Clear spoken and written English.
• Strong communication and problem-solving abilities.
• Ability to profile customers and understand needs.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Communication

Problem solving

Customer profiling

English proficiency

Education

Senior High School

2nd year college

2-year vocational/associate degree

HS Graduate (Old Curriculum) with 1 year BPO experience

Job description

We are looking for CSRs to join a fast growing retail account in Cyberpark, Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• Completed at least Senior High School, 2nd year in college, 2-year vocational/associate degree with or without experience OR
• HS Graduate (Old Curriculum) with at least 1 year of BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Quezon City
• Amenable to work on shifting schedule
• Can start ASAP

#TASQVol

Benefits

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.