On-Site Tech Support Rep – Cubao (HMO, Night Diff)

Tasq Staffing Solutions; Philippines; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Staffing Solutions is hiring a Technical Support Representative to join our team on-site in Cubao, Quezon City. You will handle customer inquiries via phone, email, and chat, and work to resolve issues with a focus on first-call resolution.

The role requires at least 9 months of BPO experience, good English communication, and willingness to work in shifting schedules. Start ASAP and join a fast-growing account with opportunities for professional growth.

Qualifications

• Must have good communication and interpersonal skills.
• Must have at least 9 months of BPO experience.
• Must be conversant in written and spoken English.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues with a focus on first-call resolution.
• Maintain accurate records of customer interactions.
• Collaborate with team to improve customer service processes.
• Provide product and service information to assist customers.

Skills

Customer service

Problem solving

English proficiency

Troubleshooting

Education

High School Diploma (Old Curriculum)

Job description

Tasq Staffing Solutions is hiring a Technical Support Representative to join our team on-site in Cubao, Quezon City. You will handle customer inquiries via phone, email, and chat, and work to resolve issues with a focus on first-call resolution.

The role requires at least 9 months of BPO experience, good English communication, and willingness to work in shifting schedules. Start ASAP and join a fast-growing account with opportunities for professional growth.