Technical Support Representative (Us Payroll Account) - Qc

Tasq Staffing Solutions; Philippines; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Free HMO

Night Differential

Program Incentives

Career Growth Opportunities (Pioneer A

Job summary

Tasq Staffing Solutions in Quezon City invites qualified applicants for a Technical Support Representative (US Payroll Account) to deliver first-class customer assistance via phone, email, and chat. You will diagnose and troubleshoot technical issues, document interactions, and provide informed solutions to improve user experience.

On-site role with shifting schedules, you will collaborate with internal teams to ensure timely resolutions for an international client base.

Qualifications

• High school diploma or senior high school graduate
• Minimum 1 year experience handling an international voice account
• Fluent in spoken and written English

Responsibilities

• Assist customers with inquiries via phone, email, and chat
• Diagnose and troubleshoot technical issues
• Document and track customer interactions and issues
• Provide comprehensive guidance to enhance user experience
• Collaborate with internal teams to resolve issues

Job description

Technical Support Representative (US Payroll Account) - QC

Company: Tasq Staffing Solutions | Job Type: Full Time | Location: Quezon City, Philippines

Job Description

Join a pioneering team as a Technical Support Representative for a US Payroll Account in Quezon City. You will play a crucial role in providing outstanding service to our clients by leveraging your technical expertise and customer service skills.

Key Responsibilities

• Assist customers with inquiries related to human capital management systems and services via phone, email, and chat
• Diagnose and troubleshoot technical issues efficiently
• Document and track customer interactions and technical issues within the system
• Provide comprehensive guidance and solutions to enhance user experience
• Collaborate closely with internal teams to ensure timely issue resolution
• Maintain a thorough understanding of company products and services to provide informed support
• Achieve and exceed performance targets focusing on customer satisfaction and problem resolution

Requirements

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
• Must have at least 1 year of experience handling an international voice account
• Prior experience handling human capital management tools (i.e. Kronos, Workday) is a plus
• Prior experience handling a Telco or troubleshooting is an advantage
• Must be fluent in both spoken and written English
• Amenable to work fully on-site in Quezon City
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Night Differential
• Program Incentives
• Career Growth Opportunities (Pioneer Account)

Please note that this is contingent to the final company or account you'll be profiled to.