CSR - Tech & Consumer Account (QC) | 1-Day Process

STACKph; Quezon City; On-site; PHP 243,734 - 291,945; Full time

Benefits offered by this job

Paid training from day one

Night differential pay

Career growth opportunities

Job summary

STACKph is hiring a Customer Service Representative for Tech & Consumer accounts at the Quezon City site. This on-site role requires at least 12 months in a call center and strong English skills (CEFR B2+).

The company offers paid training from day one, a streamlined one-day hiring process, and growth opportunities in a fast-paced environment. You will handle inquiries via voice, chat, or email, provide troubleshooting steps, and aim for first-contact resolution with customers.

Qualifications

• Education: High School Graduate or Senior High School Graduate.
• Experience: At least 12 months of Call Center experience.
• Language: CEFR level B2 or higher.
• On-site work in Quezon City with high emotional resilience.

Responsibilities

• Respond efficiently to customer inquiries via voice, chat, or email channels.
• Provide accurate troubleshooting steps for hardware, software, or consumer product issues.
• Maintain a high level of customer satisfaction by resolving issues on the first contact.
• Escalate complex technical problems to Tier 2 support teams when necessary.
• Document all customer interactions accurately in the CRM database system.

Skills

Strong English communication

Customer service orientation

Problem-solving

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

CSR - Tech & Consumer Account (QC) | 1-Day Process

STACKph

On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave

About the Role:

We are seeking dynamic and results-driven Customer Service Representatives to support our premier Tech and Consumer Services accounts at our Quezon City site. This is an urgent requirement with a streamlined one-day hiring process—apply today and get a job offer within the same day!

Key Responsibilities:

• Respond efficiently to customer inquiries via voice, chat, or email channels.
• Provide accurate troubleshooting steps for hardware, software, or consumer product issues.
• Maintain a high level of customer satisfaction by resolving issues on the first contact.
• Escalate complex technical problems to Tier 2 support teams when necessary.
• Document all customer interactions accurately in the CRM database system.

Qualifications:

• Education: High School Graduate (Old Curriculum) or Senior High School Graduate.
• Experience: At least 12 months of Call Center Experience (CCE) is required.
• Language Proficiency: Strong English communication skills with a CEFR level of B2 or higher.
• Traits: Amenable to working on-site in Quezon City, with high emotional resilience.

What We Offer:

• Competitive monthly package of ₱24,000.
• Paid training from day one.
• Performance incentives and night differential pay.
• Career growth and promotion opportunities within the company.