Customer Service Representative - Paranaque

TASQ Staffing Solutions Inc.; Parañaque; On-site; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Job summary

A staffing solutions company is seeking Customer Service Representatives (CSRs) to join their growing team in Paranaque. The role involves delivering exceptional service to clients through effective communication, problem-solving, and customer profiling. Candidates should be high school graduates, fluent in English, and able to work on-site with a shifting schedule. This full-time position offers opportunities for performance bonuses and other incentives.

Qualifications

• Conversant in both spoken and written English.
• Amenable to work fully on-site in Paranaque.
• Adept at working on a shifting schedule.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues with a focus on first-call resolution.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Provide product information to assist customers.
• Identify opportunities to enhance customer experience.
• Meet or exceed performance targets.

Skills

English Language

Customer Service

Scheduling

Problem Solving

Strong Work Ethic

Interpersonal Skills

Call Centre

Education

High School Graduate (Old Curriculum)

Job description

TASQ Staffing Solutions Inc.

Negotiable

On-site - Paranaque No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

We are looking for CSRs to join a fast growing account in Paranaque. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum) with or without BPO Experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Paranaque
• Amenable to work on shifting schedule
• Can start ASAP

English Language Customer Service Scheduling Problem Solving Strong Work Ethic Interpersonal Skills Call Centre

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