Customer Service Representative | Blended Non Voice Account

STACKph; Pasig; On-site; PHP 200,880 - 312,480; Full time

Job summary

STACKph in Pasig, Philippines is seeking a Customer Service Representative to provide exceptional support across voice and non-voice channels. You will resolve inquiries efficiently, document interactions, and collaborate with teammates to improve service delivery.

Ideal candidates have excellent communication, active listening, empathy, and strong attention to detail, with a positive attitude and adaptability in a dynamic work environment.

Qualifications

• Excellent communication skills with a focus on active listening and empathy.
• Strong attention to detail and organizational abilities to manage customer inquiries effectively.
• Positive attitude and ability to adapt in a dynamic work environment.

Responsibilities

• Provide exceptional customer support through various communication channels, resolving inquiries efficiently.
• Document customer interactions accurately and maintain comprehensive records.
• Work collaboratively with team members to enhance service delivery and improve processes.
• Stay updated on product knowledge and company policies to provide accurate information.

Skills

Active listening

Empathy

Communication skills

Detail-oriented

Job description

Description

• Provide exceptional customer support through various communication channels, resolving inquiries efficiently.
• Utilize problem-solving skills to address customer issues and ensure satisfaction.
• Document customer interactions accurately and maintain comprehensive records.
• Work collaboratively with team members to enhance service delivery and improve processes.
• Stay updated on product knowledge and company policies to provide accurate information.

Requirements

• Job Title: Customer Service Representative
• Job Function: Call Center Representative
• Responsibilities and Duties: Excellent communication skills with a focus on active listening and empathy.
• Qualities and Traits: Positive attitude and ability to adapt in a dynamic work environment.
• Qualities and Traits: Strong attention to detail and organizational abilities to manage customer inquiries effectively.
• Qualities and Traits: Team-oriented mindset with a commitment to delivering high‑quality service.
• Working Conditions: Ability to work in a blended role involving both voice and non‑voice communication methods.