After Sales Technical Support

Miranda HR; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A dynamic HR consultancy in the Philippines is seeking a Customer Support Representative to provide top-notch after-sales support. You will assist customers with inquiries, guide them through troubleshooting processes, and maintain meticulous records in the CRM system. The ideal candidate holds a Bachelor's degree and has up to 2 years of experience in customer support, showing strong communication skills and proficiency in CRM tools like Salesforce. This role is critical to enhancing customer satisfaction and supporting product development.

Qualifications

• 0-2 years of experience in a customer support role.
• Proficient in Customer Relationship Management (CRM) tools.
• Strong sourcing and technical troubleshooting skills.

Responsibilities

• Provide excellent after-sales support to customers.
• Assist with technical inquiries related to products.
• Maintain records of customer interactions through CRM.

Skills

Proficient in CRM tools

Strong technical troubleshooting skills

Excellent communication skills

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Job description

Description

• Provide excellent after-sales support to customers, ensuring their satisfaction and resolving issues promptly.
• Assist with technical inquiries related to products, guiding customers through troubleshooting processes.
• Maintain detailed records of customer interactions and support activities through our CRM system.
• Collaborate with sales and technical teams to improve the customer experience and product offerings.
• Gather feedback from customers to inform product development and enhancements.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 0–2 years of experience in a customer support role
• Skills and Competencies: Proficient in Customer Relationship Management (CRM) tools, including Salesforce
• Skills and Competencies: Strong sourcing and technical troubleshooting skills
• Qualities and Traits: Excellent communication skills, with a focus on customer engagement and satisfaction