Technical Support Representative

Bravissimo Resourcing Inc.; Quezon City; On-site; PHP 335,000 - 469,000; Full time

Job summary

Bravissimo Resourcing Inc. is seeking a technical support representative to help customers navigate tech issues via phone, email, or live chat. You’ll diagnose problems, guide users through fixes, and ensure they can use new features confidently.

The role emphasizes clear communication, thorough notes, and timely follow-up to confirm issues are resolved. Experience in customer service and basic tech knowledge is a plus. This is a great entry-level opportunity in a busy support team.

Responsibilities

• Figuring out what’s wrong—hardware, software, or something in between
• Guiding users step-by-step through fixes or workarounds
• Escalating bigger issues to senior tech teams when needed
• Keeping detailed notes on what was done (and what still needs doing)
• Helping users get the most out of new features or updates
• Following up to make sure everything’s actually fixed

Job description

The role of a technical support representative is about helping people navigate problems with technology. Whether it’s via phone, email, or live chat, their goal is to make users feel supported—and to get things working again.

Here’s a closer look at what their day might involve:

• Figuring out what’s wrong—hardware, software, or something in between
• Guiding users step-by-step through fixes or workarounds
• Escalating bigger issues to senior tech teams when needed
• Keeping detailed notes on what was done (and what still needs doing)
• Helping users get the most out of new features or updates
• Following up to make sure everything’s actually fixed