Technical Support Representative

Bravissimo Resourcing Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading staffing company is seeking a Technical Support Representative in Makati, Philippines. The role involves assisting users with technology-related issues, troubleshooting problems, guiding users through solutions, and ensuring a seamless experience with products and services. Strong communication and problem-solving skills are essential.

Responsibilities

• Troubleshoot hardware and software issues.
• Guide users through fixes and workarounds.
• Document detailed notes on issues and solutions.
• Follow up to ensure problems are resolved.

Job description

The role of a technical support representative is about helping people navigate problems with technology. Whether it’s via phone, email, or live chat, their goal is to make users feel supported—and to get things working again.

They troubleshoot. They explain. They document. But more than that, they turn frustrating situations into smooth recoveries. Here’s a closer look at what their day might involve:

• Figuring out what’s wrong—hardware, software, or something in between
• Guiding users step-by-step through fixes or workarounds
• Escalating bigger issues to senior tech teams when needed
• Keeping detailed notes on what was done (and what still needs doing)
• Helping users get the most out of new features or updates
• Following up to make sure everything’s actually fixed