Technical Support Representative

Metacom Careers; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers in Pasig, Philippines is seeking a customer-focused Technical Support Specialist. You will assist customers via phone, email, and chat, troubleshoot hardware and software issues, and document interactions in the CRM system.

You will collaborate with team members to improve support processes, educate customers on product features, and ensure fast, effective resolution of inquiries in a fast-paced environment.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of experience in a technical support role.
• Proficiency in CRM software.
• Strong written and verbal communication in English.
• Excellent teamwork and interpersonal skills.
• Ability to handle customer queries and complaints effectively.

Responsibilities

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues effectively.
• Document customer interactions and solutions in the CRM system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Educate customers on product features and usage for maximum efficiency.

Skills

Communication in English

Teamwork

Customer service

Education

Bachelor’s degree in a relevant field

Tools

CRM software

Job description

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues effectively.
• Document customer interactions and solutions in the CRM system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Educate customers on product features and usage for maximum efficiency.

Description

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues effectively.
• Document customer interactions and solutions in the CRM system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Educate customers on product features and usage for maximum efficiency.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in a technical support role.
• Skills and Competencies: Proficiency in Customer Relationship Management software.
• Skills and Competencies: Strong written and verbal communication skills in English.
• Qualities and Traits: Excellent teamwork and interpersonal skills.
• Responsibilities and Duties: Ability to handle customer queries and complaints effectively.
• Working Conditions: Fast-paced environment with the need for multi-tasking and problem-solving.