Technical Support Representative

Metacom Careers; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer-focused Technical Support Specialist to assist customers by phone, email, and chat. You will diagnose hardware and software issues and guide users toward effective solutions.

Document interactions in the CRM, collaborate with team members to improve support processes, and educate customers on product features for maximum efficiency. The role requires strong English communication, the ability to multi-task in a fast-paced environment, and a

Qualifications

• Bachelor's degree preferred.
• 0-2 years experience in a technical support role.
• Proficiency in CRM software.
• Strong written and verbal communication in English.
• Excellent teamwork and interpersonal skills.
• Ability to handle customer queries and complaints effectively.

Responsibilities

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues effectively.
• Document customer interactions and solutions in the CRM system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Educate customers on product features and usage for maximum efficiency.

Skills

English communication

Teamwork

Education

Bachelor's degree in a relevant field

Tools

CRM software

Job description

Description

Provide exceptional technical support to customers via phone, email, and chat.

Troubleshoot and resolve hardware and software issues effectively.

Document customer interactions and solutions in the CRM system.

Collaborate with team members to improve support processes and customer satisfaction.

Educate customers on product features and usage for maximum efficiency.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0-2 years of experience in a technical support role.
• Skills and Competencies: Proficiency in Customer Relationship Management software.
• Skills and Competencies: Strong written and verbal communication skills in English.
• Qualities and Traits: Excellent teamwork and interpersonal skills.
• Responsibilities and Duties: Ability to handle customer queries and complaints effectively.
• Working Conditions: Fast-paced environment with the need for multi-tasking and problem-solving.